Refund policy
At Lower Scores Golf (LSG), we are performance-driven. If your gear isn't helping you stand out or play better, we are here to make the return process as efficient as possible.
Returns & Eligibility
The 30-Day Window: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Proof: You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please follow these steps:
- Contact us at jeff@lowerscoresgolf.com.
- Note: Upon written request, a specific return address will be provided to you.
- Shipping Costs: Lower Scores Golf does not provide return shipping labels. The customer is responsible for all shipping costs associated with the return.
- Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (special orders or personalized items).
- Sale items or gift cards.
- Hazardous materials, flammable liquids, or gases.
Refunds
We will notify you once we’ve received and inspected your return.
- Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
- Follow Up: If more than 15 business days have passed since we’ve approved your return, please contact us at jeff@lowerscoresgolf.com.